Apr 29, 2020
We often think of trust as a binary -- either you have it, or you don’t. Either it’s there, or it isn’t. Like a light switch, we think trust is either “on” or “off,” with nothing in between. This extreme view of trust leads to some extreme behaviors. With a single violation, we can easily write off the...
Apr 22, 2020
Whenever we get stuck in a downward cycle of distrust, even the smallest perceived slight can appear as an existential threat to our existence, and the faintest provocation can send us up the wall. In this episode, Kari and Paul show how building trust with others often relies on shifting our perspective on the...
Apr 15, 2020
Feedback. Many of us cringe at even the thought of giving it—let alone receiving it. But navigating feedback is an absolutely critical skill for maintaining the health of our relationships and our organizations. When we sit on our feedback and refuse to share it, we sow the seeds of distrust. In this episode, Kari and...
Apr 8, 2020
“Fake it till you make it.” That’s advice we often hear for how to step up our game at work. But as it turns out, when it comes to building trust, that advice just doesn’t work very well. Why do we often feel so compelled to pretend there’s trust when there isn’t. We do it in order to be polite, because we...
Apr 1, 2020
Distrust often starts innocuously enough. A bit of gossip. A smidge of dissent. But as the saying goes, “When it rains, it pours.” Before you know it, a snowball effect takes hold, and the whole organization can easily become engulfed in cynicism, antagonism, and territorial bickering. In this episode, Kari and Paul...